Q: What kind of hair do you sale.
A: I currently offer 2 sources of hair, our Indian collection is soured only from the finest hair temples in India, each bundle is made from one single donor with all cuticle align. Our Brazilian is made from the highest quality remy and all cuticle are align.
Each bundle from both collection is approximately 3.5 to 4 oz.
Q: How long after I place my order, will I receive my order?
A: Once your order is place, that’s when I begin the process of making the unit. Each unit has the process time included in the Item description. Keep in mind it 7 to 10 business days weekends are not included. If the unit description states unit is available for immediate shipping it will ship within 1-2 business days. All products and bundles ships within 1-3 business days, Unless it is a pre-sale, all pre-sale items ship within 10 business days unless other wise stated.
Q: I don’t know my head size
A: I have included a step by step vedio on how to do your measurements, if you are still unsure on how to, please feel free to me book a vedio consultation and I will walk you through the process.
Q: How long will the unit last?
A: With proper care and maintenance your unit or bundles will last a few years.
Q: Do I have to go to a salon to have it installed?
A: No, all my units are made to worn glue-less, If you would like you wig to be glued down you can do so but it is not necessary. Each unit has combs and adjustable bands to ensure a nice snug fit.
Q: Can I dye or bleach the hair?
A: Yes, you can but I strongly recommend seeking out a professional stylist to do so, please keep in mind this is 100% human hair and you can damage it by over processing. We are not responsible for color damage.
Q: How often do I need to wash it.
A: As often as needed,I recommend every 2-3 weeks but if you have a more active life style once a week might be needed
Q: What shampoo and conditioner do I use?
A: Any Hydration Shampoo & Conditioner will be fine, if your unit or bundles is really oily wash once with clarifying shampoo and before you wash with your hydration shampoo. Please make sure your brush you wig or bundle out good before you wash to ensure no tangles during this process.
Q: What type of maintenance should I expect with my unit?
A: Beside normal washing and styling, you will need to replace combs, bands along with your closure or frontal once or twice a year depending on the wear and tare, the average is once a year.
Q: Can I ship my unit back to you for maintenance?
A: Yes, you can, All maintenance service are list under the shop tab, just scroll down to wig services.
Q: Can I pay you for my unit once it complete.
A: No, all units must be paid in full before any pick-up or shipment. I do have flexible payment options available at checkout.
Q: Can I send in my own hair for you to make me a wig?
A: Yes , You can find that option under wig construction, simply choose the option that suit you and mail the hair to the P.O. Box listed on my home page. Once you have shipped the hair to me please email me your tracking information. It is up to you to insure your package, Im not responsible for lost or damage during transit. Once I receive the hair it is a 7 day turn around time.
Q: Can I cancel my order?
A: No, please make sure you go over all items in your cart before completely checking out.