Question 1

How long after I place my order, will I receive my order?

Accepted Answer

Once your order is place, that’s when I begin the process of making the unit. Each unit has the process time included in the Item description.  Keep in mind it 7 to 10 business days weekends are not included.  If the unit description states unit is available for immediate shipping it will ship within 1-2 business days from the order date.  All products and bundles ships within 1-3 business days, Unless it is a pre-sale, all pre-sale items ship within 10 business days unless other wise stated.

Question 2

What if you don't know your head size?

Accepted Answer

Watch the step-by-step video on measuring your head size. If you're still unsure, book a video consultation, and I'll guide you through it.

Question 3

How often should you wash your wig?

Accepted Answer

Wash your wig as often as needed. Generally, every 2-3 weeks is good, but if you're very active, you might need to wash it weekly.

Question 4

What shampoo and conditioner are best for your wig?

Accepted Answer

Use a hydrating shampoo and conditioner for your wig. If it's very oily, start with a clarifying shampoo. Always brush your wig or bundles thoroughly before washing to prevent tangles.

Question 5

What type of maintenance should I expect with my unit?

Accepted Answer

Beside normal washing and styling, you will need to replace combs, bands along with your closure or frontal once or twice a year depending on the wear and tare, the average is once a year.

Question 6

Can you send your wig back for maintenance?

Accepted Answer

Yes, you can send your wig back for maintenance. Check the 'Wig Services' section under the shop tab for details.

Question 7

Can you pay for your wig after it's completed?

Accepted Answer

No, all units must be paid in full before pick-up or shipment. However, flexible payment options are available at checkout.

Question 8

Can I send in my own hair for you to make me a wig?

Accepted Answer

Yes , You can find that option under wig construction, simply choose the option that suit you and mail the hair to the P.O. Box listed on my home page.  Once you have shipped the hair to me please email me your tracking information.  It is up to you to insure your package, Im not responsible for lost or damage during transit.  Once I receive the hair it is a 7 business day turn around time.

Frequently asked questions